Unity Health Insurance monitors and evaluates our performance against rigorous national and regional standards through the National Committee for Quality Assurance (NCQA). Unity Health Plans’ Commercial HMO / POS plans are rated 4.5 out of 5 among NCQA’s Private Health Insurance Plan Ratings 2016 – 2017.
Our commitment to quality goes far beyond national surveys and reviews. We are committed to providing exceptional customer service to each of our members at each interaction. Our member satisfaction rate is 96 percent.
Every year our strategic business plan includes setting customer relations goals. We monitor our results regularly to make certain we are delivering the best service possible.
Customer Service Goals
Average Speed to Answer (in seconds)
Less than 20 Seconds
Percent of Abandoned Calls
Less than 3%
Accuracy and Completeness of Responses
Days to Mail New Group ID Cards
Less than 1 Day
Average Days to Key Enrollment Changes
7 Business Days
Less than 3 days
Claim Processing Goals
Non-investigated Claims Paid in 30 Days
Investigated Claims Paid in 60 Days
*Based on monthly survey of Unity members who had claim submissions or customer service inquiries between January and December 2015.
© 2018 Quartz Health Solutions, Inc. All rights reserved.
Quartz Health Solutions, Inc., Unity Health Plans Insurance Corporation, Gundersen Health Plan, Inc., Gundersen Health Plan Minnesota, Physicians Plus Insurance Corporation, Gundersen Health System, UnityPoint Health and UW Health are separate legal entities. Plans are underwritten by Unity Health Plans Insurance Corporation unless otherwise noted.