A medical emergency is a major problem that must be treated right away because –

  • Serious jeopardy to a person's health or, to the health of an unborn child
  • Serious impairment to a person's bodily functions
  • Serious dysfunction of one or more of a person's body organs or parts

Some examples of emergencies include –

  • Heart attack
  • Stroke
  • Sudden asthmatic attack
  • Sudden and / or extensive bleeding


What to do in case of an emergency

  1. Go to the nearest hospital or call 911
  2. Show your Quartz member ID card to the emergency room hospital staff
  3. Tell your PCP about your emergency care. Your PCP will set up any needed follow-up services


Copayment and other possible charges

If you visit an emergency room, you must pay the copayment amount shown in your Schedule of Benefits or Summary of Benefits and Coverage (SBC). To review this, go to MyChart.MyChart link

You may be charged for tests and services, such as lab work and X-rays. Ambulance service may have a copayment. See your Schedule of Benefits / SBC or your Certificate of Coverage on MyChart.MyChart link

Note: For My Choice members, the coverage for non-participating providers is limited to the Fee Schedule.



Get in touch with Customer Service by sending a message.MyChart link