Providing excellent customer service is a company-wide goal at ​Quartz. Every employee is dedicated to ensuring that you receive the high level of service that you deserve.


We strive to –

  • Provide prompt and accurate member services
  • Keep our promises and commitments to our customers
  • Exceed our customers’ expectations in everything we do

 

Quartz's Customer Relations Results (Year-to-Date 201​​7)

Every year our strategic business plan includes setting customer relations goals. We monitor our results regularly to make certain we are delivering the best service possible.


 

Customer Service Goals

Result

Average Speed to Answer (in seconds)

Less than 20 Seconds

1​6.9 Seconds

Percent of Abandoned Calls

Less than 3%

1.50%

Accuracy and Completeness of Responses

99%

97.23%

 

Enrollment Goals

Result

Keying Accuracy

99%

97.94%

Days to Mail New Group ID Cards

5 Days

1 Day

Average Days to Key Enrollment Changes

​7 Business Days

Less than 3 days

 

Claim Processing Goals

Result

Non-investigated Claims Paid in 30 Days

100%

99.12%

Investigated Claims Paid in 60 Days

100%

99.97%

Financial Accuracy

99%

99.91%

Attribute Accuracy

97%

99.48%

 

Tell Us How We Can Improve

Quartz's Vice President and Chief Operating Officer welcomes your comments. Email Gail Midlikowski.