CAHPS®* -- a program of the U.S. Agency for Healthcare Research and Quality -- is an independent research firm that measures member satisfaction with health plans, health care, physicians, and specialists as well as member perceptions on customer service, claims processing, administrative practices and procedures.
Unity's Measurement Year 2011 (reported in September 2012) CAHPS®* Survey Results**
|Rating of Health Plan||Above National Average|
|Customer Service||Above National Average|
|Claims Processing||Above National Average|
|Rating of All Health Care||Above National Average|
|Rating of Specialist||Above National Average|
|Getting Needed Care||Above National Average|
|How Well Doctors Communicate||Above National Average|
*CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
**Unity excels in many areas. Displayed rankings include Unity's above average performance measures from the report. These represent a portion of the results and do not reflect Unity’s ranking in all areas.
The source for data contained in this publication is Quality Compass® 2011 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass 2011 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).